ninja Posted September 8, 2011 Share Posted September 8, 2011 Hi All Just a little story. Last year I had a follow up appointment with the neuro on Thursday 9th September 2010 for the result of my scan. At about 2pm the day before I received a telephone call from the hospital that my appointment was cancelled as my consultant had to go to a meeting.This appointment was re-arranged for Thursday 10th February 2011 a further five months. On that day I received my next appointment for Thursday 8th September 2011 for the result of my next scan which I had in August 2011. UNBELIEVABLY Yesterday Wednesday 7th September 2011 at 2pm I received a phone call from the hospital that this appointment has been cancelled because my consultant had to go to a meeting and I was told that my next appointment wouldn't probably be until December 2011. As you probably realise I went ballistic and have conacted the complaints manager at the hospital. TWO QUESTIONS 1. Is it not strange that both appointments were cancelled exactly a year apart to the day at the same time with the same excuse. 2. Why could I not see another doctor in the team as I have always done in the past (I have never been seen by the consultant since my coiling so why should his meeting affect my appointment). I was stressed out before this so you can imagine how I feel now. At least I've got it offf my chest by burdening you all with the story ( Oh how I wish it was just a story!!!) Comments would be appreciated. Cheers John Quote Link to comment Share on other sites More sharing options...
donnamarie Posted September 8, 2011 Share Posted September 8, 2011 Sorry to here your having problems with your folllow up appointment. i was also told that my review was due last april and am still waiting every time i ring to check on it i am told it will be in the next 3 weeks. Hope you get sorted soon donna Quote Link to comment Share on other sites More sharing options...
Skippy Posted September 8, 2011 Share Posted September 8, 2011 Hi John This is totally unacceptable - I'd be firing your questions at the hospital too - it's outrageous that they can do this to you yet again. Play up merry hell with them John and take your complaint as far and high as you can. Everything crossed that you get this appointment - good luck. Quote Link to comment Share on other sites More sharing options...
Liz D Posted September 8, 2011 Share Posted September 8, 2011 Hi John This is truly awful! There will be a complaints procedure within your NHS Trust and there will be set guidelines as to how and how long it should take to be resolved. However, find out your MP's email address and email him (or if he has surgery due and you can get there go and speak with him/her). He/she will contact the Chief Executive of your Trust, on your behalf, for answers. Things have a habit of moving very fast (at least it does in the Trust I work for) when MPs get involved. This guy needs a bit of a wake up call!!!! Quote Link to comment Share on other sites More sharing options...
Winb143 Posted September 8, 2011 Share Posted September 8, 2011 Hi John, I read your mail and got myself angry..lol...deep breath WinB phew that's better lol Nothing worse than being let down....Give vent to feelings and then say a few swear words...then as I was told by Karen when I was let down by physios not turning up....get it out of your system by giving vent on here ..then let it go . But always have the last word John do not let them get to you. .Ready Breath in (xyz let me down Cheek ! lots swear words) breath out Now laugh and smile Regards WinB143 x Quote Link to comment Share on other sites More sharing options...
Sandi K Posted September 9, 2011 Share Posted September 9, 2011 John, I would be so angry and frustrated and disappointed! It's so inconsiderate and thoughtless and unprofessional! You should be treated respectfully and you have already been accommodating enough. You have every right to complain to the hospital and hopefully you will be assigned to another doctor who is more organized. Sandi K. Quote Link to comment Share on other sites More sharing options...
Louise Posted September 9, 2011 Share Posted September 9, 2011 John totally agree with others you should complain, this isnt right. I wouldnt sit back on this John once ok twice maybe but more no thats a routine in my book Quote Link to comment Share on other sites More sharing options...
Juliette Posted September 9, 2011 Share Posted September 9, 2011 Thats horrendous treatment. They must realise how worried you already are about getting your results, without cancelling your appt the day before! Then making you wait that long - it is unacceptable and i agree you need to complain. The consultants have many people working for them, and i'm sure at least one would be capable of meeting with you and discussing the results. It does seem strange that the meetings take place same time think a new appointment organiser required!! Hope it all gets sorted out soon. Juliette xx Quote Link to comment Share on other sites More sharing options...
ninja Posted September 9, 2011 Author Share Posted September 9, 2011 RESULT As a result of e mailing and talking to the Concerns Manager she contacted the neuros secretary who told me my appointment would now be in December 2011. I again made my views known and lo and behold the registrar rang me and gave me the result over the phone which was relatively good so at least my mind has been put to rest for now. It does seem so unfair that all those with appointments after me now take over and I go back to the end but thats the way it goes. The Concerns Manager(never heard of that job before ) assures me she will be looking into this. Cheers John Quote Link to comment Share on other sites More sharing options...
Winb143 Posted September 9, 2011 Share Posted September 9, 2011 John, Glad they got back to you, now you can relax ...We do not need stress..My surgeon said do not get stressed out....and then you get people who let you down grrrrrrrrrrrrr..............ie in my case as I said no one turns up when they promised. to grrrrr.... Be Happy John...Good luck hope your results were ok and smile Regards WinB143 Quote Link to comment Share on other sites More sharing options...
jess Posted September 9, 2011 Share Posted September 9, 2011 Sorry you are having problems hopefully they will see you soon. Jess.xxx Quote Link to comment Share on other sites More sharing options...
Sandi K Posted September 10, 2011 Share Posted September 10, 2011 Good to hear you got your results and I hope they fix their scheduling issues! I hope they apologized to you for being so inconsiderate. Sandi K. Quote Link to comment Share on other sites More sharing options...
winter Posted September 10, 2011 Share Posted September 10, 2011 I'm glad for you that the registrar gave you results over the phone! Hopefully your complaints will be looked into and taken very seriously. It's hard enough dealing with our own issues and then to have to chase dr.s, appts, down to get things right. Good for you for continuing on with it!!! Maybe you'll get a call for a re-scheduled appt. sooner than December! Hang in there - keeping you in my thoughts for all good Carolyn Quote Link to comment Share on other sites More sharing options...
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